SPARROW ONE YEAR LIMITED WARRANTY

KWJ Engineering Inc. (“KWJ”) warrants, exclusively to the original end-user purchaser of this product, that it shall be free from defects in the materials or workmanship under normal use for 1 year from the date of purchase.  KWJ does not warrant that the operation of the product will be error-free. KWJ is not responsible for any consequences arising from failure to follow instructions or relating to the product’s use. This warranty does not apply to any product that has been subjected to misuse, abuse, neglect, accident, tampering, or unauthorized repairs, and will not apply if the device is stored or used outside the recommended parameters. KWJ’s sole liability and purchaser’s sole remedy is limited to the repair or replacement of the unit or refund of the purchase price, at KWJ’s sole discretion. KWJ must receive notice of a valid claim within the warranty period, and this warranty is not transferrable to or enforceable by any subsequent owners.

 

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, KWJ SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF KWJ CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY AND TO THE REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY KWJ IN ITS SOLE DISCRETION.

 

No KWJ reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, KWJ IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES UNDER ANY LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE OR INCOME; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS FROM A CONTRACT); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL, OR LOSS OF REPUTATION.

 

OBTAINING WARRANTY SERVICE Please be sure to read this instruction manual carefully if you believe your product is not operating properly. If you still feel that your product requires warranty service, please follow these instructions.

  • Obtain a Return Authorization (RA) number by emailing support at cs@sparrowsense.com. When shipping the product back to KWJ, please package the product carefully and ship using a major carrier (UPS, FedEx, USPS, etc). To ensure proper credit for a returned item, be sure to obtain a delivery confirmation on the return shipment. The customer is responsible for all return shipping charges. Include the following information with your returned product: • Your Return Authorization number • Name, address, and phone number as stated at the time of order • A copy of your original sales receipt

 

LIMITATIONS AND DISCLAIMERS

 

SPARROW is designed to give you information about CO levels in your environment.  SPARROW is NOT a substitute for installation of fixed CO alarms in your home or business, as are necessary for your safety and may be required by law.  SPARROW alone is not adequate protection from all potential CO risks.

 

SPARROW’s audible alarm is not designed to UL2034 requirements – MAKE SURE TO TEST THE ALARM TO UNDERSTAND ITS VOLUME (LED and Buzzer Check link on My SPARROW page).

 

SPARROW is NOT GUARANTEED to notify you of dangerous conditions. It is a portable device with limited battery power, limited alarm volume, and it requires connectivity to your phone for some features. Additionally, SPARROW may not provide accurate readings in the presence of other gases and substances or in environments more extreme than the recommended operating environment. DO NOT RELY SOLELY ON SPARROW FOR ANY DECISION ABOUT YOUR SAFETY. Any concentration of CO may be hazardous depending on your circumstances – do not assume a reading below a certain concentration is safe.

 

For SPARROW to work properly, it MUST:

  • Be continuously charged
  • Be exposed to the environment
  • Be within audible distance and unobstructed
  • Be kept within operating temperatures below 50 degrees C.

 

SPARROW will continue to monitor CO when disconnected from your phone; however, features such as TWA and Emergency Texting require the device to be connected to your phones SPARROW app.

 

SPARROW has been designed to fit with the Otterbox uniVERSE Case System.

Otter Products, LLC, and its related persons and entities, is not responsible for the operation of this product or its compliance with safety and regulatory standards.

 

IN NO EVENT WILL THE MANUFACTURER DISTRIBUTOR OR OTTER PRODUCTS, LLC BE LIABLE FOR ANY INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (SUCH AS, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS, SAVINGS, DATA OR RECORDS) RELATED TO THIS PRODUCT, EXCEPT AS STATED HEREIN, NO OTHER WARRANTIES SHALL APPLY.